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Account Access Frequently Asked Questions

How do I sign up for Internet banking?
Once you have an account with us, you can bank online. To complete the log in process, you will need one of your account numbers and your telephone banking password. If you do not know your telephone banking password, contact your Personal Banker.

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What accounts can I view on the website?
You can view all checking accounts, savings accounts, Certificates of Deposit and loans on which you are a signer or owner.

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What functions can be performed on the website?
You can pay bills, view account balances, your current statement, the previous month’s statement, view check images, search for transactions or images, transfer funds between your accounts, set up scheduled transfers, export transactions to personal financial management software, change your log in password, change your email address and reorder Deluxe checks.

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How current is my account balance?
Balances are current and reflect all transactions presented the current business day.

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What is the cut-off time for transactions to appear on the current business day?
All online transactions performed prior to 6:00 pm will show up on the current business day. Those completed online after 6:00 pm will be dated with the following business day.

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How do I transfer money on the website?
You have a few options with transferring money online. The fastest way is to click the Express Transfer button. Here you can quickly select which account to debit, which account to credit and the amount to transfer.

You can also schedule a recurring transfer by selecting New Scheduled Transfer from the drop down menu under the Transfers button. Enter the required information and click the Submit button.

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Are there receipts for transfers?
Once a transfer has been completed, you will receive a summary of the transaction, date and time completed, as well as a confirmation number. You may print this and keep as a receipt for your records.

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How do I export transactions to my personal financial management software?
Online banking customers have the ability to export account transactions to financial management software, such as Microsoft Money, Intuit Quicken or Intuit QuickBooks.

Click Export Transactions from the drop down menu under the Transactions button. Enter the necessary information, choose the file export format and click the Export button. Follow your financial management software’s instructions to import the data into your software application.

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How do I sign up for bill pay?
Once logged into your accounts, click the Payment and Billing button. From the window that appears, select Enroll in Bill Pay or Enroll in Small Business Bill Pay. You will then be taken to the bill pay enrollment page.

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I have a question about a bill pay transaction. Whom should I contact?
CheckFree Customer Service is available seven days a week, 6am to 12am (Central Time), and can help answer questions about all bill pay transactions. Their toll-free number is 800.268.5652.

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