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Reorder Deluxe Checks First American Experiences Group Protect Your Identity

Security Frequently Asked Questions

How secure are my accounts on the Internet?
Our site utilizes 128-bit encryption to secure your confidential account information. You need to use a browser that is current and supports this high level of encryption in order to access First American Bank’s online banking.

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What is 128-bit encryption?
Encryption is used to secure your confidential financial information on our website. When data is sent, it is scrambled so that it cannot be understood by unauthorized people. The data is then unscrambled when it is received by First American Bank.

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What is my Access ID?
Initially, this is any one of your account numbers. After completing the first time log in, you will be prompted to change your Access ID.

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What is my password?
This is the telephone banking password given to you when you opened your account. After completing the first time log in, you will be prompted to change your password.

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What if I forget my Access ID?
Contact your Personal Banker. After verifying your identity, your Personal Banker will tell you your Access ID. This information cannot be disclosed via email.

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What if I forget my password?
Contact your Personal Banker. After verifying your identity, your Personal Banker will reset your password using a general term or phrase. This information cannot be disclosed via email. The next time you log into your accounts, the system will prompt you to change your password once again to ensure you are the only one who knows that information.

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How do I change my Access ID?
Contact your Personal Banker. After verifying your identity, your Personal Banker will change your Access ID.

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How do I change my password?
Once you have logged into your accounts, click the Change Password button. Enter your current password and then your new password. Click the Submit button.

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What if my new password is not accepted?
Be sure your new password is 4-17 characters in length, including at least one numeric and one alpha character.

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I am doing the first time log in but it won’t accept my new Access ID. Why?
If the Access ID you are choosing is already being used by someone else, you will not be able to use that same Access ID. The system will ask you to choose another Access ID.

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Will I be locked out after so many failed attempts to log in?
Yes. You are allowed 3 failed log in attempts before the system locks you out. You will receive a message informing you that you are locked out and to contact First American Bank.

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