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Reorder Deluxe Checks First American Experiences Group Protect Your Identity

Privacy Statement and Practices

First American Bank
First American Insurance Services

We promise to respect your privacy

At First American Bank, we take care to respect the privacy of our customers. We value your confidence in our ability to keep personal information secure and confidential. In order to preserve that confidence, First American Bank adheres to the business practices described inside.

We promise to keep your information secure

We recognize that much of the information shared with us is sensitive in nature. Our responsibility to protect that information is addressed in our security program, ranking as high in importance as criminal security. Our standards and procedures for physical, electronic and procedural safeguards comply with federal standards. They are continually reviewed, and employees are trained to understand and comply with these procedures.

We promise to use your information responsibly

First American Bank focuses on the unique needs of our customers. For this reason, we only collect and share information within our company that will provide an opportunity for you to obtain a superior product or service.

This information may include:

  • Information about your transactions with us or others
  • Information we receive from you on applications or other forms
  • Information we receive from a consumer reporting agency

We do not disclose any non-public personal information about you to anyone, except as permitted by law. If you decide to close your account(s) or become an inactive customer, we will adhere to the privacy policies and practices as described in this notice. It is our strict policy not to share information with non-affiliated third parties unless one of the following conditions are met:

  • The information is provided to help complete a customer-initiated transaction
  • Our customer requests it and provides a signed authorization
  • The information is required by law (subpoena, request by regulator, etc...)

Visitors to the First American Bank website remain anonymous. We do not attempt to collect personal identifying information about individuals unless that information is provided by the user. Some websites use cookies to display customized information to its users. We do not use cookies on our website.

Each of our employees is bound by the Employee Code of Ethics, which states the importance of confidentiality. Violation of these ethics will result in disciplinary action. Our security program also limits the access of employees to obtain only that information necessary to perform their job duties.

We promise to keep accurate, updated records

We strive to make it convenient for our customers to access account information from several locations. More importantly, we've simplified the process with which records are maintained. Simply notify us at any location if you need to make a change in any of your information.

Delivering our promise to you

If you ever have a concern about our practices, please contact your personal banker. We will be happy to speak with you to ensure your confidence. Copies of our privacy commitment are available at all our banks. We will also send you one each year to remind you that you have made the right choice with First American Bank!

Contact us in writing at:

First American Bank
Compliance Department
1530 South Duff Avenue
Ames, Iowa 50010